Lumi LettersSupport Center · 字母星球
Support Center
Official support, frequently asked questions, and privacy policy for Lumi Letters & Lumi Letters Lite — kid-safe, ad-free alphabet & phonics games. 「Lumi 字母星球」與「Lumi 字母星球 Lite」官方支援、常見問題與隱私政策——零廣告、兒童安全的英文字母遊戲。
Why parents trust Lumi
Lumi Letters turns the 26 letters into a gentle world of play — listen, trace with proper stroke order, match cases, and collect a friend for every letter. Everything is spoken aloud, so children can learn all on their own.
Each letter and word is spoken in a clear, friendly voice, and every instruction is read out loud — perfect for pre-readers.每個字母與單字都用清楚的語音念出，連題目指令也會念，看不懂字也能玩。
Guided stroke order with numbered starts shows children exactly how each letter is written.有號碼順序的筆順引導，讓孩子知道每個字母怎麼寫。
Finish a letter’s challenge and a brand-new letter friend joins the journey — 26 to find.完成字母挑戰就能獲得一隻字母夥伴，共 26 隻等你收集。
Questions, feedback, or a feature wish? Email us — a real person reads every message, usually within a day or two. 有問題、建議或想要的功能？來信給我們，每一封都有真人閱讀，通常一兩天內回覆。
Frequently asked
Your family’s privacy
Lumi Letters is built for children. It works fully offline and does not collect, store, or share any personal information — from you or your child.Lumi 字母星球為兒童打造，完全離線運作，不收集、不儲存、不分享任何個人資訊。
None. The app does not ask for, collect, or transmit any personal data such as names, emails, photos, contacts, or location. There is no login and no user account.沒有。本 app 不會要求、收集或傳送任何個人資料，包括姓名、電子郵件、照片、通訊錄或位置，也沒有登入或帳號。
Learning progress and settings are saved only on your own device. They never leave the device and are never sent to us or anyone else. Deleting the app deletes this data.學習進度與設定只儲存在您的裝置上，絕不離開裝置，也不會傳給我們或任何第三方；刪除 app 即移除。
There are no third-party ads, no behavioural advertising, and no analytics or tracking SDKs in this app.本 app 沒有任何第三方廣告、行為式廣告，也沒有分析或追蹤 SDK。
This app is made for children and complies with the U.S. COPPA and the EU GDPR provisions for children. Because we collect no personal information at all, nothing is ever disclosed to third parties and no data leaves the device.本 app 為兒童設計，符合美國 COPPA 與歐盟 GDPR 兒童規範。由於完全不收集個人資訊，沒有任何資料分享給第三方，也沒有資料離開裝置。
The app contains no advertising links. Any external links are placed behind a parent gate. Optional purchases, if available, are handled securely by Apple’s App Store; we never see your payment details.app 內無廣告連結；任何外部連結皆在家長關卡之後。若有選購項目，皆由 Apple App Store 安全處理，我們不會看到您的付款資訊。
If this policy changes, the updated version will be posted here with a new date. Questions? Email hourstag.app@gmail.com.若政策變更，將於此頁公布更新版本並標註新日期。有問題請來信 hourstag.app@gmail.com。