Snapport Lite — Help & FAQ

What Snapport Lite does

Snapport Lite

Free version supports 1 export

Templates

Crop & Align

Background

Adjust

What's included

• Make passport, visa, and document photos with guided sizing, background tools, and print-ready export.
• No ads, no tracking
• Passport, visa & ID photos — print-ready.
• Snapport Lite works fully offline. Checking only downloads a public list of common sizes — no personal data is sent.
• Align your face inside the guide. Requirements may vary, so review official rules before submitting.
• Background removal may need review.
• Keep your appearance natural for official documents.
• Export a single photo or a print sheet.
• Your photos stay on your iPhone.
• No account

At a glance

Frequently asked questions

Does Snapport Lite work without an internet connection?

Yes. The App Store listing for Snapport Lite states that its core processing happens on your device, so it keeps working in airplane mode or with no signal. Downloading the app itself and making a purchase still need a connection, because those go through the App Store.

Do I need to create an account?

No. The listing states there is no account, sign-up or login — you can start using the app straight after installing it.

Is this a subscription?

No. The listing describes a one-time purchase rather than a recurring subscription. You can always confirm what you are being charged for on the App Store product page before you buy, and review anything active under Settings → your name → Subscriptions.

Are there ads?

No. The listing states the app contains no advertising.

The app can't see my photos

iOS controls photo access per app. Open Settings → Privacy & Security → Photos, find the app, and choose "All Photos" (or "Limited Access" and then add the photos you want). If you previously chose "Limited Access", the app only ever sees the pictures you explicitly selected.

The camera preview is black

Check Settings → Privacy & Security → Camera and make sure the app is switched on. If it is already on, close any other app that may still be holding the camera (Zoom, FaceTime, another scanner), then force quit and reopen the app.

Where do my exported files go?

Exports go through the iOS share sheet, so the destination is whatever you pick — Files (On My iPhone or iCloud Drive), Mail, Messages, or another app. If you can't find a file afterwards, open the Files app and check Recents.

How do I delete the app and everything it stored?

Touch and hold the app icon → Remove App → Delete App. Deleting an iOS app removes its sandbox — the documents and settings it kept on the device go with it, so export anything you want to keep first. What the app stores and where is described in our privacy policy.

How do I make sure I'm on the latest version?

Open the App Store, tap your profile picture, and pull down to refresh the pending-updates list. If the app appears there, tap Update. Turning on Settings → App Store → App Updates keeps it automatic.

Which devices and iOS version does Snapport Lite need?

See the App Store product page — the Information section there is always the authoritative, up-to-date answer for compatibility, size and languages.

Troubleshooting

The app won't open, or closes straight away

Force quit it first: swipe up from the bottom of the screen and pause, then swipe the app's card away. Reopen it. If it still closes, restart the device — that clears the majority of one-off launch failures.

It feels slow, or freezes on a big job

Check free storage in Settings → General → iPhone Storage. iOS gets unpredictable below roughly 1 GB free, and anything that writes files (exports, scans, image processing) is the first thing to suffer. Also close other apps that are working in the background.

Something looks broken after an update

Update iOS itself (Settings → General → Software Update), then update the app. A mismatch between an old iOS and a new build is a common cause of layout or feature glitches.

Last resort: reinstall

Export anything you want to keep, delete the app, then reinstall it from the App Store's Purchased list. Paid unlocks belong to your Apple Account and survive a reinstall; data stored only on the device does not.

Still stuck? Email us

Write to hourstag.app@gmail.com. To get a useful answer on the first reply, include: your device model (Settings → General → About), your iOS version, the app version, and what you tapped right before the problem appeared. Screenshots or a screen recording help a lot.