TripBee Lite Support

Common questions

What can I use for free?

You can create, edit, and keep one complete journey without a time limit. Delete it whenever you want to plan a different free journey.

What does the one-time premium purchase unlock?

TripBee Lite Premium unlocks unlimited journeys, trip sharing, complete backup and restore, and smart packing lists. It is a non-consumable purchase, not a subscription.

How do I restore my purchase?

Open Settings, find Premium, and tap Restore Purchases. Use the same Apple Account that made the original purchase.

How do I back up or restore my journeys?

After unlocking Premium, open Settings > Data. Export Backup creates a TripBee Lite backup file containing journeys and referenced attachments. Import Backup replaces the current local data with the selected backup.

How do I import a spreadsheet?

Choose Import Itinerary from CSV, export the template, add your rows in a spreadsheet, then import the completed CSV. Dates use YYYY-MM-DD and times use a 24-hour HH:MM value.

Why did a reminder not appear?

Confirm that notifications are allowed for TripBee Lite in iPhone Settings and that the itinerary item has a start time and reminder enabled. Focus modes can delay how notifications appear.

How do I remove all local data?

Open Settings > Data > Reset All Data. This removes every local journey and attachment after confirmation.

Contact

Still need help? Email hourstag.app@gmail.com. Include your device model, iOS version, and a short description of what happened. Do not include private tickets or booking references.