Lumi Mission Planet — Help & FAQ

What Lumi Mission Planet does

Getting a small child to brush teeth, finish meals or tidy toys should not take a battle every single day.

Lumi Mission Planet turns daily routines into gentle missions. Your child taps the screen for every small win, and an adorable bunny buddy jumps, cheers and grows with them. Finish a mission and the whole planet celebrates.

Made for parents of children aged about three to seven, and designed to be used together.

What's included

What Makes It Different

• Every single bite, every brushed tooth, every toy back in the basket gets an instant, joyful reaction. Children stay motivated because the feedback is immediate, not a sticker at the end of the week.

Key Features

• Daily missions: meals, tooth brushing, sleep time, tidy-up and school prep
• Create your own custom mission with a background your child loves
• Six buddy characters to collect: bunny, bear, kitten, panda, dinosaur and fox
• One hundred achievement stickers across missions, streaks, perfect days and play
• A buddy that greets your child by nickname and grows day after day
• Beautiful victory cards you can save and share with family
• Parent dashboard with a glance view of today, seven day calendar and full history
• Per-tap log with the exact time of every completion, exportable as CSV
• Daily reminder at a time that fits your family
• Backup export and import so progress moves safely to a new phone

Privacy First

• No account, no ads, no third party analytics, no tracking. Everything stays on your device. The optional nickname is only used inside the app and never leaves the phone.

One-Time Purchase

• Meals, tooth brushing, sleep and tidy-up missions are free, together with the bunny buddy and the first stickers in every category. A single one-time purchase unlocks the school prep mission, custom missions, all six buddies and the full sticker collection forever. No subscription.
• Bedtime, mealtime and tidy-up can feel like wins for everyone. Let Lumi cheer your child on.

At a glance

Frequently asked questions

Do I need to create an account?

No. The listing states there is no account, sign-up or login — you can start using the app straight after installing it.

Is this a subscription?

No. The listing describes a one-time purchase rather than a recurring subscription. You can always confirm what you are being charged for on the App Store product page before you buy, and review anything active under Settings → your name → Subscriptions.

Are there ads?

No. The listing states the app contains no advertising.

I'm not getting notifications

Open Settings → Notifications, select the app, and turn Allow Notifications on. Also check that Focus modes or Scheduled Summary are not holding them back (Settings → Focus), and that Do Not Disturb is off.

Where do my exported files go?

Exports go through the iOS share sheet, so the destination is whatever you pick — Files (On My iPhone or iCloud Drive), Mail, Messages, or another app. If you can't find a file afterwards, open the Files app and check Recents.

I paid but the app still shows the locked version

One-time purchases are tied to the Apple Account that bought them. Sign in with that same account (Settings → your name → Media & Purchases), then use the app's restore option if it offers one, or reinstall the app from the App Store's Purchased list. Purchases made with a different Apple Account, including a family member's, will not appear.

I switched to a new iPhone — do I have to pay again?

No. Sign in to the new device with the same Apple Account and re-download the app; the purchase belongs to the account, not the handset.

How do I request a refund?

Refunds for anything bought on the App Store are handled by Apple, not by the developer. Go to reportaproblem.apple.com, sign in, find the purchase and choose "Request a refund". We can't issue, speed up or overturn an App Store refund decision, but do tell us what went wrong so we can fix it.

How do I delete the app and everything it stored?

Touch and hold the app icon → Remove App → Delete App. Deleting an iOS app removes its sandbox — the documents and settings it kept on the device go with it, so export anything you want to keep first. What the app stores and where is described in our privacy policy.

How do I make sure I'm on the latest version?

Open the App Store, tap your profile picture, and pull down to refresh the pending-updates list. If the app appears there, tap Update. Turning on Settings → App Store → App Updates keeps it automatic.

How do I stop my child making purchases by accident?

iOS can block them at the system level, which is stronger than anything an app can do: Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases → In-app Purchases → Don't Allow. Set a Screen Time passcode that is different from the device passcode so it can't be undone by the child.

How do I keep my child inside one app?

Use Guided Access: Settings → Accessibility → Guided Access, turn it on and set a passcode. Then open the app and triple-click the side button to lock the device into it. Triple-click again and enter the passcode to leave.

Which devices and iOS version does Lumi Mission Planet need?

See the App Store product page — the Information section there is always the authoritative, up-to-date answer for compatibility, size and languages.

Troubleshooting

The app won't open, or closes straight away

Force quit it first: swipe up from the bottom of the screen and pause, then swipe the app's card away. Reopen it. If it still closes, restart the device — that clears the majority of one-off launch failures.

It feels slow, or freezes on a big job

Check free storage in Settings → General → iPhone Storage. iOS gets unpredictable below roughly 1 GB free, and anything that writes files (exports, scans, image processing) is the first thing to suffer. Also close other apps that are working in the background.

Something looks broken after an update

Update iOS itself (Settings → General → Software Update), then update the app. A mismatch between an old iOS and a new build is a common cause of layout or feature glitches.

Last resort: reinstall

Export anything you want to keep, delete the app, then reinstall it from the App Store's Purchased list. Paid unlocks belong to your Apple Account and survive a reinstall; data stored only on the device does not.

Still stuck? Email us

Write to hourstag.app@gmail.com. To get a useful answer on the first reply, include: your device model (Settings → General → About), your iOS version, the app version, and what you tapped right before the problem appeared. Screenshots or a screen recording help a lot.