PicClear Pro — Help & FAQ

What PicClear Pro does

Free up gigabytes of storage by cleaning out the photos you don’t need — duplicates, screenshots, blurry shots, and space-hungry videos.

PicClear Pro scans your photo library right on your device, groups what’s safe to remove, and lets you review everything before a single photo is deleted. It’s the calm, private way to reclaim your storage.

What's included

Free To Scan — Unlock To Clean

• Download, scan, and preview everything for free. When you’re ready to clean, a single one-time purchase unlocks deleting forever. No subscription. No ads. Pay once, yours to keep.

What It Finds

• Duplicate photos — identical shots taking up double the space
• Similar photos — bursts and near-identical pics, with a suggested best shot to keep
• Screenshots — old screenshots you no longer need
• Blurry photos — out-of-focus shots detected on device
• Large videos — the biggest space hogs in your library
• Large photos — high-resolution images you can thin out

Review Before You Delete

• See exactly what will be removed, with thumbnail previews
• Smart selection keeps a suggested best photo in each group
• Protect your Favorites so they’re never selected automatically
• Nothing is deleted until you confirm — removed items go to Recently Deleted in Photos, recoverable for a limited time

Private By Design

• Everything is analyzed on your device — your photos are never uploaded
• No account, ever
• No ads, no tracking, no third-party analytics
• Works fully offline

Beautiful & Fast

• A bright, calm interface that’s a pleasure to use
• Quick on-device scanning, even for large libraries
• Start a Smart Scan from Siri, Spotlight, Shortcuts, or the Action Button
• Available in English, German, French, Italian, Spanish, Japanese, Korean, Simplified Chinese, and Traditional Chinese
• PAY ONCE. CLEAN FOREVER.
• One simple unlock — no subscription, no hidden fees. Your storage, back in your hands.
• Reclaim your space today with PicClear Pro.

At a glance

Frequently asked questions

Does PicClear Pro work without an internet connection?

Yes. The App Store listing for PicClear Pro states that its core processing happens on your device, so it keeps working in airplane mode or with no signal. Downloading the app itself and making a purchase still need a connection, because those go through the App Store.

Do I need to create an account?

No. The listing states there is no account, sign-up or login — you can start using the app straight after installing it.

Is this a subscription?

No. The listing describes a one-time purchase rather than a recurring subscription. You can always confirm what you are being charged for on the App Store product page before you buy, and review anything active under Settings → your name → Subscriptions.

Are there ads?

No. The listing states the app contains no advertising.

The app can't see my photos

iOS controls photo access per app. Open Settings → Privacy & Security → Photos, find the app, and choose "All Photos" (or "Limited Access" and then add the photos you want). If you previously chose "Limited Access", the app only ever sees the pictures you explicitly selected.

The camera preview is black

Check Settings → Privacy & Security → Camera and make sure the app is switched on. If it is already on, close any other app that may still be holding the camera (Zoom, FaceTime, another scanner), then force quit and reopen the app.

I paid but the app still shows the locked version

One-time purchases are tied to the Apple Account that bought them. Sign in with that same account (Settings → your name → Media & Purchases), then use the app's restore option if it offers one, or reinstall the app from the App Store's Purchased list. Purchases made with a different Apple Account, including a family member's, will not appear.

I switched to a new iPhone — do I have to pay again?

No. Sign in to the new device with the same Apple Account and re-download the app; the purchase belongs to the account, not the handset.

How do I request a refund?

Refunds for anything bought on the App Store are handled by Apple, not by the developer. Go to reportaproblem.apple.com, sign in, find the purchase and choose "Request a refund". We can't issue, speed up or overturn an App Store refund decision, but do tell us what went wrong so we can fix it.

How do I delete the app and everything it stored?

Touch and hold the app icon → Remove App → Delete App. Deleting an iOS app removes its sandbox — the documents and settings it kept on the device go with it, so export anything you want to keep first. What the app stores and where is described in our privacy policy.

How do I make sure I'm on the latest version?

Open the App Store, tap your profile picture, and pull down to refresh the pending-updates list. If the app appears there, tap Update. Turning on Settings → App Store → App Updates keeps it automatic.

Which devices and iOS version does PicClear Pro need?

See the App Store product page — the Information section there is always the authoritative, up-to-date answer for compatibility, size and languages.

Troubleshooting

The app won't open, or closes straight away

Force quit it first: swipe up from the bottom of the screen and pause, then swipe the app's card away. Reopen it. If it still closes, restart the device — that clears the majority of one-off launch failures.

It feels slow, or freezes on a big job

Check free storage in Settings → General → iPhone Storage. iOS gets unpredictable below roughly 1 GB free, and anything that writes files (exports, scans, image processing) is the first thing to suffer. Also close other apps that are working in the background.

Something looks broken after an update

Update iOS itself (Settings → General → Software Update), then update the app. A mismatch between an old iOS and a new build is a common cause of layout or feature glitches.

Last resort: reinstall

Export anything you want to keep, delete the app, then reinstall it from the App Store's Purchased list. Paid unlocks belong to your Apple Account and survive a reinstall; data stored only on the device does not.

Still stuck? Email us

Write to hourstag.app@gmail.com. To get a useful answer on the first reply, include: your device model (Settings → General → About), your iOS version, the app version, and what you tapped right before the problem appeared. Screenshots or a screen recording help a lot.