Support Center
Answers to common questions about Lumi Weather. 關於 Lumi 天氣星球的常見問題。
Open the app and allow location access so Lumi can fetch the weather for where you are. You will see today's kid-outing score, what to wear, the best time to go out, and play ideas. You can also add and switch between saved places such as home, school or grandparents' house.
打開 App 並允許定位，Lumi 就會抓取你所在地的天氣，顯示今日外出指數、穿搭建議、最佳時段與活動點子。你也可以新增並切換常用地點（家、學校、阿公阿嬤家）。
This badge appears when live weather cannot be loaded yet — for example before location permission is granted, or while the weather service is still activating. Once real weather is available the badge disappears. 出現「示範資料」表示尚未取得即時天氣（例如還沒開定位）。取得後徽章就會消失。
The outing score and outfit suggestions are weighted by your child's age group (0–2, 3–5, 6–12). Younger children are more sensitive to heat, cold and UV, so the app is more cautious for them. 年齡會影響外出指數的嚴格程度與穿搭建議；越小的孩子，App 越謹慎。
It combines feels-like temperature, rain chance, UV index and wind speed, then adjusts for your child's age. Tap the score to see the full breakdown of what raised or lowered it. 分數綜合體感、降雨、紫外線與風速，並依年齡調整。點分數可看完整明細。
Yes. The app follows your system language automatically, and you can also choose English, 繁體中文, 日本語 or 한국어 manually in Settings. 可在設定手動切換語言，或跟隨系統。
Weather data is provided by Apple WeatherKit. Forecasts are estimates and may differ between services. Lumi's suggestions are general guidance for parents, not a guarantee. 天氣資料由 Apple WeatherKit 提供，預報為估計值，建議僅供參考。
No. Lumi Weather has no account, no ads and no third-party analytics. Everything stays on your device. See the Privacy Policy. 不收集資料、無帳號、無廣告、無第三方分析。
Weather not updating: pull down to refresh on the Today screen, and check that location access is allowed in iOS Settings.
Wrong location: add your city manually in the Places tab and select it.
No daily reminder: enable notifications for Lumi Weather in iOS Settings, then turn on the daily reminder in the app's Settings.
天氣沒更新：在今天頁下拉重新整理，並確認已開啟定位。位置不對：到地點頁手動新增城市並選取。沒有每日提醒：在 iOS 設定開啟通知，再到 App 設定開啟提醒。
Email hourstag.app@gmail.com. When reporting an issue, it helps to include your device model, iOS version, the app version (shown at the bottom of Settings), and a short description or screenshot.
來信 hourstag.app@gmail.com。回報問題時請附上裝置型號、iOS 版本、App 版本（設定頁最下方）與簡短描述或截圖。
For privacy questions or data requests, see the Privacy Policy or email us directly.
