Contact
Email us at hourstag.app@gmail.com. Please include your device model, iOS version, and a short description of the issue.
Support
Find answers about private scanning, deleting, purchases, and restoring photos. For direct help, email hourstag.app@gmail.com.
FAQ
Support
How does PicClear Pro find duplicates and similar photos?
PicClear Pro uses Apple frameworks, including Vision and PhotoKit, to analyze your library on your device. It groups likely duplicates and similar shots so you can review them yourself.
Are my photos uploaded anywhere?
No. Analysis happens on your iPhone. Photos, videos, thumbnails, and scan results are never uploaded. PicClear Pro has no cloud processing, no account system, no ads, and no tracking.
What does Full Unlock do? Is it a subscription?
Full Unlock is a single one-time, non-subscription In-App Purchase. Downloading, scanning, and previewing are free. Full Unlock enables the actual deleting action. Pay once, owned forever.
I bought Full Unlock on another device. What should I do?
Open PicClear Pro Settings and choose Restore purchase. Make sure you are signed in with the same Apple ID used for the original purchase.
Can I get deleted photos back?
When PicClear Pro deletes items, Apple Photos moves them to Recently Deleted. Open the Photos app and check Recently Deleted to recover items during Apple’s available recovery period.
Will PicClear Pro delete my favorites?
Favorites can be protected, and PicClear Pro does not delete anything automatically. You review items and confirm before anything is moved to Recently Deleted.
How do I delete PicClear Pro data?
In the app, open Settings → Reset all data. This clears local PicClear Pro counts, scan statistics, and settings. It does not delete your photo library.
Which languages does the app support?
PicClear Pro supports English, Traditional Chinese, Japanese, and Korean.