ScanTo Pro — Help & FAQ

What ScanTo Pro does

A document scanner that keeps everything on your device — even OCR.

ScanTo Pro turns paper into crisp, tidy PDFs in seconds: receipts, contracts, forms, IDs and notes. On-device text recognition reads each scan so you can search what’s inside later.

ScanTo Pro is built for people who want fast scanning without sending personal paperwork to a server.

What's included

• Scan documents into sharp PDF files
• On-device OCR creates searchable text
• No cloud upload, no account and no required internet
• Great for receipts, invoices, contracts, forms, IDs and signatures
• Documents stay private on your phone
• One-off purchase, no subscription

At a glance

Frequently asked questions

How do I search for a word inside my scanned documents?

ScanTo Pro runs text recognition (OCR) on every scan automatically, on the device, so you can search for a word and find the document that contains it — not just search by file name. You can also view and copy the recognised text, or export it as a .txt file.

Can I scan documents with no internet connection?

Yes — the listing states everything happens on your device, including reading the text, and that the app never goes online. Scanning, OCR, search and export therefore work in airplane mode. Only downloading the app and purchasing need a connection, because both go through the App Store.

How do I send a sensitive document safely?

Export a password-protected, encrypted PDF rather than a plain one, and share the password through a different channel than the file itself. You can also lock the app with Face ID or your passcode so the scans are not readable if someone picks up an unlocked phone.

My scans aren't going into the right category

Scans are auto-sorted into Receipts, IDs, Cards, Contracts and similar categories offline, based on the recognised text. A scan with poor text recognition is the usual cause of a wrong category — rescan with the page flat, well lit and fully inside the frame, and the recognised text improves.

Face ID isn't unlocking ScanTo Pro

Check that Face ID is enabled for the app in Settings → Face ID & Passcode → Other Apps. If Face ID fails several times, iOS falls back to your device passcode — that is iOS behaviour, not an app setting, and the passcode will still open the app.

Does ScanTo Pro work without an internet connection?

Yes. The App Store listing for ScanTo Pro states that its core processing happens on your device, so it keeps working in airplane mode or with no signal. Downloading the app itself and making a purchase still need a connection, because those go through the App Store.

Do I need to create an account?

No. The listing states there is no account, sign-up or login — you can start using the app straight after installing it.

Is this a subscription?

No. The listing describes a one-time purchase rather than a recurring subscription. You can always confirm what you are being charged for on the App Store product page before you buy, and review anything active under Settings → your name → Subscriptions.

Are there ads?

No. The listing states the app contains no advertising.

The camera preview is black

Check Settings → Privacy & Security → Camera and make sure the app is switched on. If it is already on, close any other app that may still be holding the camera (Zoom, FaceTime, another scanner), then force quit and reopen the app.

Face ID isn't unlocking the app

Make sure Face ID is enabled for the app in Settings → Face ID & Passcode → Other Apps. If Face ID fails repeatedly, iOS falls back to your device passcode — that is an iOS behaviour, not an app setting.

Where do my exported files go?

Exports go through the iOS share sheet, so the destination is whatever you pick — Files (On My iPhone or iCloud Drive), Mail, Messages, or another app. If you can't find a file afterwards, open the Files app and check Recents.

I paid but the app still shows the locked version

One-time purchases are tied to the Apple Account that bought them. Sign in with that same account (Settings → your name → Media & Purchases), then use the app's restore option if it offers one, or reinstall the app from the App Store's Purchased list. Purchases made with a different Apple Account, including a family member's, will not appear.

I switched to a new iPhone — do I have to pay again?

No. Sign in to the new device with the same Apple Account and re-download the app; the purchase belongs to the account, not the handset.

How do I request a refund?

Refunds for anything bought on the App Store are handled by Apple, not by the developer. Go to reportaproblem.apple.com, sign in, find the purchase and choose "Request a refund". We can't issue, speed up or overturn an App Store refund decision, but do tell us what went wrong so we can fix it.

How do I delete the app and everything it stored?

Touch and hold the app icon → Remove App → Delete App. Deleting an iOS app removes its sandbox — the documents and settings it kept on the device go with it, so export anything you want to keep first. What the app stores and where is described in our privacy policy.

How do I make sure I'm on the latest version?

Open the App Store, tap your profile picture, and pull down to refresh the pending-updates list. If the app appears there, tap Update. Turning on Settings → App Store → App Updates keeps it automatic.

Which devices and iOS version does ScanTo Pro need?

See the App Store product page — the Information section there is always the authoritative, up-to-date answer for compatibility, size and languages.

Troubleshooting

The app won't open, or closes straight away

Force quit it first: swipe up from the bottom of the screen and pause, then swipe the app's card away. Reopen it. If it still closes, restart the device — that clears the majority of one-off launch failures.

It feels slow, or freezes on a big job

Check free storage in Settings → General → iPhone Storage. iOS gets unpredictable below roughly 1 GB free, and anything that writes files (exports, scans, image processing) is the first thing to suffer. Also close other apps that are working in the background.

Something looks broken after an update

Update iOS itself (Settings → General → Software Update), then update the app. A mismatch between an old iOS and a new build is a common cause of layout or feature glitches.

Last resort: reinstall

Export anything you want to keep, delete the app, then reinstall it from the App Store's Purchased list. Paid unlocks belong to your Apple Account and survive a reinstall; data stored only on the device does not.

More help from the same developer

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Still stuck? Email us

Write to hourstag.app@gmail.com. To get a useful answer on the first reply, include: your device model (Settings → General → About), your iOS version, the app version, and what you tapped right before the problem appeared. Screenshots or a screen recording help a lot.